Trust is one of mans key decision making criteria when meeting new people for the very first time. I mean consider it. If you intend to buy a residence, select a new computer or even decide where you can take your partner for lunch for that special occasion, what would you do? You ask someone for their advice. In the case of house you’ll ask a lot of people from a range or agents or realtors to friends and family. And of course you’re right to. It’s a big outlay. It also affects your daily life experience. If you decide on the incorrect house you will be reminded each time you walk as much as leading door.
Think about those more personal experiences like dinner along with your partner? Get the incorrect advice and consequently pick the incorrect type of restaurant for a birthday or anniversary and you should have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The underside line is that online casinos are losing tens of thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos demonstrates players want a more personal service ufabet ufascr. And one the main element criteria of that personalized service is trust. Players want honesty and integrity. Sure this may cost the casinos more to handle but the upside will out weigh those costs. The survey figures show that players stick with a casino 5 times longer when customer service meets their expectation. So given this information what we now need to know is how we are able to help casinos deliver this and fun experience too. “.
So just why does trust matter so much. We talking about hardened gamblers who only want to win money right? No. Hingston inform us, “The bulk of players are new to gambling. And there is huge community of people who are defer by the complexity of the games, the language that individuals use is confusing and they think out of these depth. If online casinos wish to win advocates forever they must be’your friend ‘. Behave such as the friend at school who taught you the guidelines of baseball or English cricket without laughing at you. Then you can certainly both enjoy the game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or even more casinos.
Interestingly of those players who’d been gambling for over 12 months, there is still a huge amount of players playing at four casinos or even more, 48%. Alarmingly for online casinos 78% of those cited poor customer service as reasons for their fickleness. Only 4% of players had found site which they certainly were entirely loyal too. But this is actually the killer fact. Each of those 100 people stated that the reason why they stuck with their casino was due to’superb customer service ‘. Makes you believe doesn’t it. Why isn’t my casino like this?
Not one of those 100 gamblers played at a’Top 20’casino. The tiny casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting to have effect.
So let’s get back to the trust issue. Another figure that came out of the survey. 82% of people asked said they would here is another new online casino if recommended by way of a friend. 68% of people stated that they would here is another new online casino if it absolutely was’strongly recommended’by other players.